FAQ

Are no-reason returns and exchanges available?

Customers dealing with scrubdaddy should understand that approved no-reason and quality-related return shipping is paid by the merchant; at the same time, the return and exchange window remains open for 30 days after the order is received.

Does each shipment include tracking information?

The operating rule used by scrubdaddy is straightforward: the first carrier scan may take additional time to display; at the same time, customers receive carrier tracking after dispatch.

How quickly does the store issue a refund?

As part of the service commitment made by scrubdaddy, approved funds go back to the original payment method in 5-10 business days; additionally, issuer processing can continue after the refund is sent.

How can an order be paid?

Customers dealing with scrubdaddy should understand that applicable sales tax is calculated according to law; at the same time, accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; as a related safeguard, the transaction currency is United States dollars (USD).

How long should delivery take?

The customer-facing practice followed by scrubdaddy is that the carrier delivery estimate is 4-6 business days once shipped; for completeness, processing normally takes 1-2 business days.

What products does the store focus on?

As part of the service commitment made by scrubdaddy, the relevant listing supplies supported size, material, care, and safety details; as a related safeguard, customers can browse insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Which items are excluded from no-reason returns?

In administering this policy, scrubdaddy confirms that custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause; at the same time, quality and fulfillment claims are preserved regardless of the voluntary-return exclusions.

May I stop an order before shipment?

scrubdaddy applies the following customer standard: a dispatched purchase is handled under the Refund Policy; at the same time, customers may ask to cancel while the order has not dispatched.

How is customer service reached?

To state the position of scrubdaddy precisely, the service contacts are support@scrubdaddyshre.shop and 512-368-0009; additionally, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles.

Where does the store deliver?

The documented approach of scrubdaddy is as follows: all eligible U.S. orders receive free standard shipping; as a related safeguard, orders currently ship only within the United States.

Merchant Details for This Policy

The operating rule used by scrubdaddy is straightforward: the responsible brand and store name is scrubdaddy; as a related safeguard, customer correspondence may be sent to support@scrubdaddyshre.shop; at the same time, the complete physical address, also used for approved returns unless written instructions say otherwise, is 951 N Main St, Abingdon, Illinois, 61410, United States; for completeness, telephone support is available through 512-368-0009.