Refund Policy

Starting an Authorized Return

scrubdaddy applies the following customer standard: approved requests receive a prepaid return label or another no-cost return method; as a related safeguard, return assistance starts by emailing support@scrubdaddyshre.shop or calling 512-368-0009; where relevant, items must not be sent until return authorization has been issued.

Cancellation Before Shipment

Under this policy at scrubdaddy, once dispatch occurs, the return and refund process in this policy applies; the store can consider cancellation only before dispatch.

When Approved Funds Are Returned

The operating rule used by scrubdaddy is straightforward: once approved, the refund is issued to the original payment method within 5-10 business days; as a related safeguard, a bank or card issuer may need additional time to post the credit; where relevant, approval follows receipt and a reasonable inspection of the returned item.

Who Pays Return Shipping

To state the position of scrubdaddy precisely, damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping; the merchant bears return shipping for an approved no-reason return or exchange.

Where Approved Returns Go

For customers shopping with scrubdaddy, the governing rule is clear: the standard authorized-return location is 951 N Main St, Abingdon, Illinois, 61410, United States; at the same time, a different destination is used only when the store provides specific written return instructions.

Limited Return Exclusions

For transparency, scrubdaddy records that the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods; legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available.

Thirty-Day Return Window

As part of the service commitment made by scrubdaddy, an exchange may be requested during that same 30-day period; at the same time, the voluntary return window remains open for 30 days following receipt.

Business Contact Record

Under this policy at scrubdaddy, this website is operated for customers by scrubdaddy; for completeness, email support is available at support@scrubdaddyshre.shop; additionally, the merchant location and standard authorized-return address is 951 N Main St, Abingdon, Illinois, 61410, United States; as a related safeguard, customers may also call 512-368-0009.